To all the new Silhouette owners

December 25, 2013 at 4:19 pm 94 comments

Congratulations to all those who got a new Silhouette machine for Christmas. No doubt you are anxious to get started…or maybe you are just anxious. Either way, here are some things I wish I had known from the get-go.

-Every machine is different. The settings in Silh Studio or that you get from others are suggested starting points. You should do your own test cuts to determine what is right for your machine, blade, material, climate, etc.

-The mat starts out waaaayyy too sticky and it WILL eat your paper or the backing on your vinyl. Then it quickly goes to not sticky enough. This is frustrating but you will learn to keep several mats on hand at different levels of stickiness for different things. Before the first cut on a new mat, “de-sticky” it by patting it with a clean t-shirt. Then use heavy card stock for the first few cuts because it is easier to get off the mat.

-There is a button and/or indicator on your machine for Load Mat (or Carrier) vs. Load Media. Pay attention to this and check it before every cut, even if you didn’t change anything! This is the number one source of cutting errors, and is easily prevented.

loadmat

-The Cut Styles window (horizontal scissors with red line button) gives you a sort of cut preview and you should check it before every cut to avoid surprises. Often you will need to turn cut lines on here. This is another source of easily avoidable errors.

Cut Styles

-Pens are a great way to test “cut” and just to learn how the machine works. The character marker sets in the dollar section of Target, Michaels and Walmart (also Dollar Tree) fit the Silh machines perfectly with no adapters necessary so they are perfect for this. You can use a piece of card stock with no mat so you are not wasting paper, blades or mat adhesive while you experiment.

dollarmarkers

-The designs from the Silh store are regular cut files UNLESS they have a small S for sketch or P for Print and Cut beside them. You will not be successful cutting a sketch file, and probably not a print&cut file either. Pay attention to the codes until you get to the point where you can tell them apart just by looking at them.

filecats

-When you want to remove the lines between overlapping letters or shapes, that is called “welding” and there is a button for that on the Modify panel or you can right click.

welding

-If you want to fatten up letters or make layered “mats” that is called “offset” and it has its own button that looks like a square with an arrow. The size of the offset is adjustable with the slider or by entering numbers or toggling the arrows.

offset

-If you are unable to move objects smoothly on your mat, then go to the Grid window and uncheck “Snap to Grid”

gridoff

-You can set a shape to any dimension using the Scale window. The button has diagonal arrows on it.

scaling

-All Youtube videos are not created equal. Seek out recommendations for the best ones, or stick with reputable channels like Under A Cherry Tree , Doodling Debbie and of course CleverSomeday.

-Vinyl is easier to cut than paper, but people are scared of it because it is more expensive. Do not be afraid of vinyl (except maybe Silhouette brand, which is junk), but do learn about kiss-cutting and transfer paper. You will quickly be addicted. Contact paper (adhesive shelf liner) is a type of vinyl and can be substituted for many vinyl tasks like practice cutting and stencil making. If you can get scraps from a sign shop, that is perfect, too.

-Try some easy projects first like simple cards or single layer vinyl. The following are NOT easy projects : Split letters, lettering on ornaments, layering on cutting boards, many-layered paper piecings, designs by Kim Bright, tracings of photographs, double-sided print and cut or anything very detailed that is cut very small.
Think of it like diving. You would start with a jump and then a simple head first dive and work your way up over time before attempting a triple gainer.

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Power tips for text to path in Silhouette Studio Print and Emboss Cards

94 Comments Add your own

  • 1. garveyruddy@gmail.com  |  December 25, 2013 at 4:30 pm

    Thank you so much for all this valuable information!!

    Sent from my iPhone

    >

    Reply
  • 2. Anne Kahn  |  December 25, 2013 at 4:46 pm

    Oh-ho! Where were you two months ago when I opened the box-made my first cut…and cut the mat? Tee-hee. I am loving playing with this new toy and dread that I will have to shell out for another one once my daughter in law plays with mine.
    Thank you for all the information you so generously give and to everyone else that is also generous with their knowledge.
    Anne

    Reply
  • 3. Kristen Wallen  |  December 25, 2013 at 5:06 pm

    Kay I would LOVE To hear more about Kiss Cutting!
    Thank you again for your wonderful advice :)
    Happy Holidays!!!

    Reply
    • 4. christine  |  October 8, 2014 at 12:39 am

      Kristen, have you figured out how to kiss cut? I’ve been messing with all kinds of settings and can’t seem to figure it out :(

      Reply
  • 5. arrin  |  December 25, 2013 at 5:45 pm

    This is all very true and helpful. I wish someone had told me all of this when I was new to my Silhouette.
    I completely agree with you about Silhouette vinyl. Any suggestions for brands that you have found to work well?

    Reply
    • 6. Terah  |  December 27, 2013 at 5:11 pm

      Oracal 631 or Oracal 651. I have also used 3m and love it all!

      Reply
  • 7. Chelsea  |  December 25, 2013 at 5:56 pm

    Thank you so much Kay! I got my Silh back in July, but still found these tips helpful. In fact, all of your posts are ALL brilliant and helpful and very useful. I can’t thank you enough for sharing with us.

    Reply
  • 8. Rosemary Weiss  |  December 25, 2013 at 5:56 pm

    Thank you so much. I am in my 60s and was worried if I could learn all these new techniques and your article has helped me a lot.

    Rosemary

    Reply
    • 9. Pam  |  December 28, 2013 at 1:07 am

      Rosemary – I am also in my 60’s. I’ve had my Silh for 16 months and I love it! Just keep ‘playing’ with it. You’d be surprised how much you learn by using the machine. Don’t be afraid of it. Good luck & have fun!

      Reply
  • 10. Myrna  |  December 25, 2013 at 6:01 pm

    Just have to tell you that your information here has been invaluable. Thank you so much. I have recently purchased the Silh Cameo and love, love it but there are so many things I need to learn yet. Your tip on the markers was a really good one for me as I didn’t want to buy the pen holder just yet but love using pens in the cutting machines. One of the things I found was that using my Cricut Expression mat was perfect for me.
    Thank you for such good information.
    Myrna

    Reply
  • 11. Chris P.  |  December 25, 2013 at 6:05 pm

    This is an awesome piece of information! One thing I’d add. Read through the manual! :) Thanks for the time you’ve taken making all your awesome videos (you graciously left yourself out of videos to trust). When ever I want to learn to do something new, your blog is the first place I go.

    Reply
  • 12. Kathie Bendinelli  |  December 25, 2013 at 6:44 pm

    Wonderful email, Kay! Whish I had gotten it when I first started.

    Reply
  • 13. Margaret  |  December 25, 2013 at 8:11 pm

    Great collection of hints for a first timer.

    Reply
  • 14. Ellen  |  December 25, 2013 at 9:03 pm

    Thank you for sharing your silh knowledge so freely. I would also like to know about kiss cutting.

    Reply
  • 15. Donna B  |  December 25, 2013 at 11:23 pm

    What great advice. I would add one more youtube channel that has helped me tremendously-CleverSomeday. I have learned so much from what you have shared. Thank you Kay.

    Reply
  • 16. Carolyn Albro  |  December 26, 2013 at 12:31 am

    Hi! I’m new to your big AND this beautiful beast of a machine. I can’t wait to start using it. Thank you for the very useful tips you provided here. One question… The main reason I bought mine is to make my own stencils. You mentioned using contact paper for cutting stencils. Can you provide more information on how that is done? Thank you sooooo much, in advance. In really excited to learn.

    Reply
  • 18. VickiB  |  December 26, 2013 at 1:44 am

    Thanks , these are probably going to be very handy in days to come!

    Reply
  • 19. efrat123  |  December 26, 2013 at 2:00 am

    Super intro! Thank you for the time you took to post this.

    Reply
  • 20. trishreddick  |  December 26, 2013 at 3:39 am

    Well said Kay. These are great tips and I am going to forward it to my friend who just got her Silhouette. i appreciate the tip about the markers, I did’t know! You are always a source of great info!

    Reply
  • 21. Jennifer Jackson-Meyerholz  |  December 26, 2013 at 5:53 am

    Thank you so much. I have never used any electronic cutting machine before and am clueless. There is definitely a lot to learn about the Silhouette.

    Reply
  • 22. Cynthia Dietrich (@cynsurfer)  |  December 26, 2013 at 10:29 am

    Kay, what a great job you do explaining everything regarding the Silhouette. I hope everyone who is playing today for the 1st time sees this before they begin. You will save so many headaches!

    Reply
  • 23. Kim G  |  December 26, 2013 at 1:03 pm

    Great tips, thank you! I’ve had my silhouette for about 18 months and it is my go-to machine (over my cricut). I’ve not had issues with my mat and the stickiness, but then again, my mat is older, so they may have changed the formula (who knows!).

    To arrin, who asked a good place to get vinyl, I have purchased a ton of vinyl from OhMyCrafts.com. They sell Oracal vinyl and I have never had any problems with this brand of vinyl (in my cricut or silhouette). There are other websites that sell this brand as well.

    There is a learning curve to the silhouette. I searched youtube, pinterest and the web to learn different techniques. I love this machine and am very pleased with all of the “things” it can do. Thank you Kay for this very helpful post. My apologies for taking up a lot of comment space.

    Reply
    • 24. Terah  |  December 27, 2013 at 5:14 pm

      I buy all my vinyl from SignWarehouse.com I get 12 inch x 30 yards of oracal vinyl for anywhere between $10-12 a roll! Check it out!

      Reply
  • 25. Judith Welker  |  December 26, 2013 at 2:24 pm

    Got mine last Christmas and some of this info was learned the hard way. I want to thank you for all the great info I have found in your blog over the last year. You have been entertaining and helpful at the same time. Looking forward to more in the new year.

    Reply
  • 26. DKFoster  |  December 26, 2013 at 2:49 pm

    I just got mine and am still reading the instructions. You have just saved me a bundle with your recommendations.I have watched your and read your blog and now it makes sense.I didn’t have the machine before. The thought of not having to buy another punch makes my eyes light up and my heart less heavy!!!!! Thank you for taking the time to do all of this!

    Reply
  • 27. Karen L  |  December 26, 2013 at 3:35 pm

    This is not just for newbies. I’ve had my machine for a while now, and I learned a few new things. As always, your posts are great. Thanks, and Happy Holidays!

    Reply
  • 28. Linda F  |  December 26, 2013 at 6:08 pm

    Thank for all of these tips. I am about to set mine up and read this just at the right time.

    Reply
  • 29. Virginia  |  December 26, 2013 at 7:56 pm

    Thank you for all the tips! I just got mine yesterday and wished I read your post first. Count me in the bucket of not checking the “load cutting mat” vs. “load media”. Now I have a cut line at the top of my mat to remind me.

    Reply
  • 30. Susan Cocjin  |  December 26, 2013 at 11:30 pm

    Ooh perfect as I just got a Silhouette Cameo (from myself) for Christmas and I am just getting to know my new toy! This was very informative and helpful, thank you very much!

    Reply
  • 31. Doris  |  December 27, 2013 at 8:26 am

    Great advice.I learned all this the “hard way”.Thanks!

    Reply
  • 32. Kate  |  December 27, 2013 at 10:25 am

    Got mine for my birthday beginning of December I have watched you videos on cut lines for my stamped images, successful scan and trace to create my offset outline, but my question is as I have my sketch pens and copics can I sketch the image and cut without using my printer as my printer ink bleeds on my copics have saved all my sections but have browsed for ages on your blog and cannot see this hoping you can help
    Thanks Kate xx

    Reply
    • 33. Kay  |  December 29, 2013 at 12:32 am

      Kate, if your scanned image has thin enough lines you can sketch it with the offset set to no cut, then without removing the mat, switch to the blade, set the sketch to no cut and the offset to cut, and cut. I have several examples on the blog where I have done this. If the image is not thin enough, you will see that the sketch has double lines, and you probably won’t like it.

      Reply
      • 34. Kate  |  December 29, 2013 at 2:49 am

        thank you, I did try this and did get the double line effect after taking down the trace to it’s lowest it then worked better but then missed one of the main lines out. I suppose that it is getting the adjustment right. I then tried to use your template method, I had my registration marks clearly marked on the stamped image but it would not pick them up. I have read that this is because it may be too dark where I have it, so going to try again this morning giving it some more light. Think your blog is fabulous, so helpful for those of us who are new to the cameo and want to get the most out of it. thank you so much
        Kate x

  • 35. Pam  |  December 28, 2013 at 1:04 am

    Kay – I’ve had my Silh Cameo for about 16 months. I am still learning new things. Thanks for all the tips.

    Reply
  • 36. Sara Mahoney  |  December 30, 2013 at 8:03 am

    I’ve had my machine a year and learned a couple of things! As usual, awesome post. Thank you for your efforts!

    Reply
  • 37. Carol Horton  |  December 30, 2013 at 12:20 pm

    You have by far been the best instructor I have had. thank you so much for sharing your expertise.

    Reply
  • 38. Tisha  |  January 2, 2014 at 4:32 pm

    Newbie here….trying to figure out how to get my silhouette to make normal letters with the sketch pens instead of outlining it as if it was going to cut it out with the blade. I’m sure its an easy setting, I’m just lost.

    Reply
  • 40. melanie marks  |  January 3, 2014 at 12:35 am

    Have you had your machine go crazy and not print/ cut straight ?I load my paper and its all lined up and than the machine starts acting crazy. I called 1800 and left a voicemail. I would love to get past this and start having fun… Any trouble shooting advice ?

    Reply
    • 41. Kay  |  January 3, 2014 at 11:22 am

      I get faster results emailing support@silhouetteamerica.com also check here http://www.silhouetteamerica.com/faq/topic/silhouette-troubleshooting

      Reply
    • 42. Mimi  |  February 28, 2014 at 3:50 pm

      This is just a shot in the dark but … Did you make sure the blue lever on the right side is flipped upward? That lever applies/releases pressure to the rollers, so the paper is held down firmly. I’ve had my cuts go all wonky, when I forgot to flip down that lever.

      (When you flip open the lid, it’s to the left of the controls).

      Reply
      • 43. Mimi  |  February 28, 2014 at 3:51 pm

        Oops! I mean flip UP that lever!

  • 44. Lisa Martin  |  January 3, 2014 at 8:38 pm

    Kay-Once again thank you so much for all of your wonderful information and videos.

    Reply
  • 45. Tammy  |  January 5, 2014 at 1:00 pm

    Got my machine for my birthday in December but haven’t had a chance to break it out of the box yet. I’m really excited but scared to death! I decided to scour pinterest for tutorials, etc. So glad I found you! I can tell you’re going to be an amazing source of info. Puts my anxiety at ease a bit. Thanks so much!

    Reply
  • 46. Ulla Madsen  |  January 6, 2014 at 4:30 am

    Hello Kay

    Thanks you for your great tips.

    I have one tip for you as well. After ruining a LOT of pearly sheets I finally tried rubbing it with a tumble drier sheet. It seems to lubricate the knife and it glides easily now.

    That is a trick we used to rub the parchment when embossing.

    Again thank you for your YouTubes etc. They have been very helpful.

    Yours truly

    Ulla Madsen

    Queensland Australia.

    Reply
  • 47. Lucy @ Patina Paradise  |  January 7, 2014 at 11:31 am

    I LOVE my Silhouette Machine and can’t imagine living without it. That said, their INSTRUCTION VIDEO is so lame and uninformative it’s not funny. I have had my machine for about 6 months and never knew about the Load Matt versus load medium feature. I love the idea of having various cutting matts with varying degrees of stickiness. Thank you so much for taking the time to share with others these wonderful tips. PINNED this to my Silhouette Cameo board! Newest follower!

    Reply
  • 48. Cindy Johnson  |  January 10, 2014 at 8:46 am

    Thank you so much for the tutorials! I tried very hard to figure a few things out myself and the only thing that happened was pure frustration! :o). I am also interested in “kiss cutting”. Is the load media when you load vinyl without a mat? I am a mat user so I never thought how you would load vinyl without the mat!
    Thanks again you are an awesome teacher!

    Reply
  • 49. Carolyn Bennett  |  January 10, 2014 at 7:12 pm

    Great tips! I think I found this info in my beginners facebook group as well! Your name doesn’t seem to appear on your blog so I don’t know who you are to credit with this info – but thanks!

    Reply
    • 50. Karen  |  January 21, 2014 at 7:31 am

      what are the details of the beginners facebook group as looking at buying a cameo but doing my research first?

      Reply
  • 51. Shelley  |  January 19, 2014 at 10:56 am

    Kay I find your blog and tutorials extraordinarily helpful, thank you. I am having trouble with one aspect of your helpful hints. I can’t seem to find any way to enter dimensions on the grid screen. My only options are: show grid, or snap to grid. Are you using the basic software or is this only an option in the designer edition?

    Reply
    • 52. Kay  |  January 19, 2014 at 2:19 pm

      Shelley,
      Dimensions are entered on the Scale Panel, not the Grid Panel and this works in standard or Designer Edition.

      Reply
      • 53. Shelley  |  January 19, 2014 at 2:26 pm

        I found it! Thanks so much! Have my cameo for a year and never knew this, you are awesome!

  • 54. Lisa Trombitas  |  January 19, 2014 at 9:18 pm

    What a great, informative post. Thank you. Came to your blog via your YouTube Tracing w/out Tears series. You are a brilliant, natural instructor. Thank you, thank you, thank you!

    Reply
  • 55. Karen  |  January 21, 2014 at 7:33 am

    Kay am so glad I found your blog. I have a big shot and recently stumbled across the cameo and have been looking for information for a few days so found you useful tips very helpful. Am looking into whether this machine is for me but am from the UK and there only appears to be one craft shop that sells it and I would like to see it in action before I buy!

    Reply
  • 56. Di  |  January 26, 2014 at 10:50 am

    Thank you so much for the valuable information and for taking the time to share!

    Reply
  • 57. Blanca  |  February 18, 2014 at 1:29 am

    Kay, I am ever so glad I found you and your fabulous videos I just barely started to watch. I am interested in cutting fabric and doing stencils preferably using freezer paper to start. Just got my Cameo this past christmas so I am very new to cutters in general. I didn’t know they existed until recently! lol Was busy learning how to use an embroidery machine. And I will not talk about how bad I am at the pc.
    Anyway, thanks for sharing all your knowledge and hard work.

    Reply
  • 58. Pauline  |  February 18, 2014 at 5:35 am

    Hi ,My name is Pauline and I live in the uk, I have recently purchased a cameo and am delighted with it ,I loved the information about the pens ,do you know where I can purchase the same in the uk.I am hesitant to buy the silhouette pens and holder till I know abit more .Thankyou so much for sharing this valuable information I too am in my 60s so I appreciate any help I can get .x

    Reply
    • 59. Kay  |  February 18, 2014 at 10:05 pm

      Pauline I do not know any sources for the markers in the UK, but hopefully another of my readers will chime in with some info for you.

      Reply
      • 60. Pauline  |  February 19, 2014 at 7:10 am

        Thanks so much for replying Kay, I will try one of our pound shops to see what I can find x

  • 61. Ruth  |  February 24, 2014 at 7:58 am

    Do you have any advise on how to combine multiple tabs (layouts) in Silhouette Designer Series Software into one file? I want to layout a project that requires many pages to cut and I do not want to keep moving images off and on the virtual mat.

    I am new to e-cutters so any help is appreciated.

    Reply
    • 62. Kay  |  February 24, 2014 at 10:48 am

      Unfortunately, this is not a feature of Silhouette Studio at this time. I hope you will join me in asking support@silhouetteamerica.com for layers and/or multipage documents. In the meantime you might find it helpful to use sequential naming to keep your files together and/or make a subfolder for each project.

      Reply
  • 63. Molly  |  February 28, 2014 at 11:46 am

    This was extremely useful and easy to understand. Thank you.

    Reply
  • 64. Hey Mimi  |  February 28, 2014 at 4:20 pm

    Great post, Kay! I’ve used a Craft-Robo for years, which didn’t have the “Load Media/Load Cutting Mat” option. I finally broke down and bought a Silhouette Cameo recently. Add me to the list of people with a slice all the way through the edge of their cutting mat. I plan to repair it with a strip of clear packing tape on both sides. When I saw the nice clean slice, I thought “Whoa, this thing will cut through acetate? Cool! I can make rigid stencils for project life cards!” I tried it, but wasn’t able to duplicate the pressure that cut through the mat. It’s possible I was using too thick of acetate. I don’t want to ruin the blade, but I would love to cut some acetate stencils that are not flimsy.

    Thanks for the great tip about the Disney markers! I spent a bit of cash trying to find markers that fit. And on copper coupling/rubber grips to rig up my own custom jig to hold various size pens/pencils/markers. In the end, I discovered the Silhouette pen holder (with 2 screws) is only $9 on Amazon! Sheesh! Why did I bother?!

    One tip that I would add to your list is: Silhouette Cameo usually ships with the standard Silhouette Studio software. I fussed for a long time trying to erase a line in my artwork, or other tasks I thought were pretty basic. I finally realized that I had to purchase Silhouette Studio DESIGNER edition, to edit my artwork within the program. Designer Edition is pricey, I think, for customers who just paid hundreds of dollars for the machine. That’s kinda cruddy, if you ask me. But you can search online and usually find some kind of special promotion or discount code to get it for 30% off (or more).

    Gosh, I practically wrote a whole blog post here! Sorry!

    Reply
  • 65. Rupa  |  March 4, 2014 at 4:09 pm

    I have no idea how I got here but I tell you, your site was meant to be found by me today :) I believe that there are no coincidences in life lol. I just got my portrait last week and I found the mat to be very sticky too despite my using thick card stock for the first ever cut. Your tips and tutorials are just AMAZING. I have much to learn from this site, thanks for your generosity!

    Reply
  • 66. Shelly  |  March 24, 2014 at 9:10 pm

    Thanks for all the great tips on your website! I’ve had my Silhouette SD for a few years now and I’m still excited to learn new ways to use it. The new blade system is SO much better than the original that came with my machine. And Silhouette Studio just keeps getting better and better. I do use Cricut mats, though. I feel they work much, much better than the Silhouette ones.

    Reply
  • 67. Marie / Legojenta  |  May 7, 2014 at 12:10 am

    When you say that Silhouette brand vinyl is bad, is that because of the adhesive on the back of it? And if so, can you recommend a different brand that is better in this aspect?

    Reply
    • 68. Kay  |  May 7, 2014 at 8:48 am

      Silhouette brand vinyl is difficult to cut and apply. Oracal is an excellent brand. You can get sheets of Oracal 631 (removable for walls) sold under the Brookie label at Joann but other than that you need to order it online.

      Reply
  • 69. Lisa Olson  |  May 31, 2014 at 11:21 am

    SO helpful. Thanks so much. I feel ready to ‘dive in’- head first. =)

    Reply
  • 70. Linda Mayfield  |  May 31, 2014 at 12:04 pm

    Thank you a zillion times!

    Reply
  • 71. anita  |  June 1, 2014 at 7:36 am

    Thank you for your help, and most important keeping it simple..

    Reply
  • 72. Ginny  |  June 3, 2014 at 1:17 pm

    I am wanting to buy a Silhouette….BUT…what to buy..where to buy it, etc! HELP!!!!

    Reply
  • 73. Judy G.  |  June 7, 2014 at 1:57 am

    Thanks for the tips. I am so frustrated at how fast the mats lose their adhesive.

    Reply
  • 74. Charlie  |  June 13, 2014 at 10:58 am

    Kay, I’m from Pretoria South Africa, and after reading this page, watchin 1 of you video’s…… I could give you a big hug. I have my machine nearly a year, but it has been mostly in its box, as I battled with it thinking i needed more grey matter hehe Thanks to you, it is coming out again :-) Will start of as a newbie at 60

    Officially I’m hooked…. and signed on as follower not to miss out on anything! God bless you, hugs Charlie

    Reply
    • 75. Fran Smith  |  September 7, 2014 at 6:02 am

      Hi Charlie,
      I’m also from South Africa, Durban, am also a newbie at 65 and am also battling a little with my new Silhouette. So will start following Kay’s blog and hope to get a little further than just looking at my machine which sits covered in its beautiful pink cover on my desk ! I wish there was someone in the area who could give tutorials.

      Reply
  • 76. susanc222Susan  |  June 19, 2014 at 9:26 pm

    I’m at the finally chose Silhouette over the new Cricut stage. That’s all I know at all. I simply want to cut fonts. That’s it. I don’t scrapbook or make greeting cards. So I chose silhouette. But now I am kinda freaking a bit. Do you have an “I know nothing and just got mine, so what first?” post?

    Reply
    • 77. Kay  |  June 20, 2014 at 4:08 pm

      In general, my stuff is for intermediate to advanced users. Try silhouetteschool.blogspot.com for good beginner tutorials.

      Reply
  • 78. jasonj1968  |  July 12, 2014 at 6:36 am

    Thanks so much for this info!

    Reply
  • 79. Sonia  |  July 26, 2014 at 8:06 am

    Thank you for sharing your knowledge, very thankful.

    Reply
  • 80. jean  |  August 1, 2014 at 3:47 am

    Hi kay I have just upgraded to the cameo from the portrait I am beginning to wish I had not. it just will not recognise registration marks at all no matter what I try do you know of a tutorial for it please? xxx

    Reply
  • 82. Candi  |  August 1, 2014 at 6:35 pm

    Hi Kay…. just wondering if you had any word if mac users will ever get the ability to open files in SSDE by dragging to the icon in our docks back… I saw 3.1 is coming soon, any chance it might be in there?

    Reply
    • 83. Kay  |  August 1, 2014 at 8:10 pm

      No word on what fixes/feature restores will be in there. Anxious to find out.

      Reply
  • 84. Lilliam  |  August 4, 2014 at 2:32 pm

    Thanks for the info.

    Reply
  • 85. Lynda Avery  |  August 9, 2014 at 3:45 pm

    This is amazing information. Thanks so much

    Reply
  • 86. Lana Kier  |  August 10, 2014 at 2:49 pm

    Just found your videos and they are amazing. Also, love the tips for new users. I’ve only had mine for 3 days and really appreciate your site.

    Reply
  • 87. Kelly  |  August 12, 2014 at 2:10 pm

    Awesome this is great advice!

    Reply
  • 88. Pat Sullivan  |  August 18, 2014 at 2:27 pm

    I had the problem of paper sticking to my mat when I first used my machine, but then got over that and cut a few birthday cards that look like a birthday cake. Then, when I went to cut another. It would not cut. Kept saying “Cut Successful” although it hadn’t cut anything. I have contacted Silhouette but they haven’t come up with an answer.

    Reply
  • 89. Ana  |  September 1, 2014 at 10:13 am

    I need help. I have saved my files on a drive. However, when I try to open the file in Sil it does not open. What am I missing?

    Reply
    • 90. Kay  |  September 1, 2014 at 10:43 am

      Try using the FIle>Open command from within Silh Studio and if using the Windows version choose All Files from the pulldown menu at the bottom of the dialog window.

      Reply
  • 91. Sonia  |  September 22, 2014 at 6:44 am

    I also need help or a tip. I can´t cut a border on the silhouette. It does´t cut 12 x 12. Doesn´t cut a inch around the paper.

    Reply
    • 92. Kay  |  September 22, 2014 at 2:07 pm

      Sonia,
      If your design is inside the red cutting margin but not actually cutting then this is a known V3 bug. Go to Preferences>Defaults and check “registration marks off”. If that doesn’t work, contact support@silhouetteamerica.com for further instructions.

      Reply
  • 93. munier  |  October 11, 2014 at 5:16 pm

    Why does my artwork only trAce halfway when I select it?

    Reply
    • 94. Kay  |  October 13, 2014 at 1:08 pm

      This is a bug in V3. Try making your trace box extra long below the image or resizing your image before the trace as a workaround.

      Reply

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